1 Order Processing & Fulfillment

• Orders are processed within 3-5 business days after payment confirmation.
• Customized or made-to-order products may take longer; customers will be informed.
• Certificate of Authenticity is provided with every eligible product.
• Orders placed on weekends or holidays will be processed on the next business day.

2 Order Cancellation

• Orders may be canceled within 6 hours of placement, provided they have not entered production.
• Custom-made items are non-cancellable once production has begun.
• To cancel an order, please contact our customer support team immediately.
• Bulk or corporate orders are non-cancellable once confirmed.

3 Return Policy

• Returns are only accepted in case of:
  • Manufacturing defects
  • Damage during shipping
  • Incorrect products delivered
• Customized, engraved, or made-to-order products are non-returnable.
• Corporate/bulk orders are non-returnable unless products are defective.
• Products must be in their original condition and packaging.

4 Return Process

• Contact us within 24 hours of delivery with:
  • Order details
  • Unboxing video proof
  • Clear photos of the product
  • Description of the issue
• Our team will review your request within 24-48 hours.
• If approved, you will receive return instructions.
• Products must be returned in their original packaging.

5 Refund Policy

• After verification, refund credited within 7-10 business days.
• Refund amount will be credited to your original payment method.
• If the customer wants replacement instead of refund then it will be processed as per terms and conditions
• Shipping charges are non-refundable unless the return is due to our error.
• Customized or made-to-order products are non-refundable.

6 Shipping & Insurance

• All shipments are insured for your protection.
• Orders shipped within 3-5 business days(for gold and silver articles it may take 15-20 days some times depending on availability of the product).
• Delivery within 5-10 business days depending on location & order.
• Tracking details shared post-dispatch.
• Signature confirmation may be required upon delivery.
• Free shipping available on select orders/offers.

7 Product Variations & Care

• Hand-finishing may cause minor variations in products.
• Actual color may vary based on lighting & screen display.
• Customers must verify product details before placing custom orders.
• Product care instructions must be followed to maintain quality.
• We are not responsible for loss caused due to mishandling after delivery.

8 Exchange/Replacement Timeline

• Kindly contact us within 3 days form the date of delivery for exchange/replacement.
• The new item will get delivered within 10 to 15 working days post your request approved.

9 Contact Information

For any queries regarding cancellations or returns, please contact us at:

• Phone: +91 99938 11107
• Email: fragranceonflame1@gmail.com
• Location: Hyderabad, Telangana, India
• Support Hours: Monday - Saturday, 10 AM to 7 PM IST