Terms & Conditions
Quick Reference
By using our website, you agree to our Terms:
- Users must be 18+ or supervised by a guardian.
- Products are handcrafted; minor variations may occur.
- Prices may change without prior notice.
- Full payment required at checkout.
- Orders subject to acceptance and availability.
- Shipping timelines are estimates; delays may occur.
- We accept returns for damaged/defective products reported within 48 hours.
- All content on this site is our intellectual property.
- We are not liable for indirect damages.
- Indian law applies; disputes subject to Hyderabad jurisdiction.
1 General
Welcome to Fragrance on Flame & Foam on Flora ("we", "our", or "us"). By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website.
2 Eligibility
- You must be at least 18 years old or using the website under the supervision of a parent or legal guardian.
- By using this website, you confirm that you have the legal capacity to enter into binding contracts.
3 Product Information
- All products listed on our website are handcrafted and may have slight variations in color, design, fragrance, or packaging.
- We make every effort to display accurate product descriptions, pricing, and availability.
- We reserve the right to modify or discontinue any product at any time without prior notice.
4 Pricing & Payment
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- We reserve the right to change prices without prior notice.
- Payment must be completed in full before your order is processed.
- We accept secure online payments through the listed payment methods on our website.
5 Order Acceptance & Cancellation
- Placing an order constitutes an offer to purchase. Orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or suspected fraud.
- Orders can be canceled within 12 hours of placement if not yet processed.
6 Shipping & Delivery
- Shipping is available across India.
- Estimated delivery timelines are provided at checkout but may vary based on location and external factors.
- Delays due to unforeseen circumstances (weather, courier issues, etc.) are not our responsibility.
- Risk of loss and ownership of products pass to you upon delivery.
7 Returns, Refunds & Replacements
- We accept returns only for defective, damaged, or incorrect products.
- Customers must report issues within 48 hours of delivery with photographic evidence.
- Approved returns will be eligible for replacement or refund, processed within 5-7 business days.
8 Intellectual Property
- All content on this website (logos, images, product names, designs, texts, etc.) is the intellectual property of Fragrance on Flame & Foam on Flora.
- Unauthorized use, reproduction, or distribution is strictly prohibited.
9 Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
- Our total liability for any claim shall not exceed the amount paid by you for the product.
10 Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your data.
11 Governing Law
- These Terms and Conditions are governed by the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
12 Contact Information
For any queries regarding these Terms and Conditions, you may contact us at:
- Phone: +91 99938 11107
- Email: fragranceonflame1@gmail.com
- Location: Hyderabad, Telangana, India
- Support Hours: Monday - Saturday, 10 AM to 7 PM IST