FOF (Fragrance on Flame & Foam on Flora, and our jewelry line Finesse of Fortune) is an Indian lifestyle brand offering handcrafted scented candles, natural skincare products, and premium gold and silver plated idols and devotional gifts.
FOF is the parent brand of three product lines:
Yes. Our candles and soaps are handcrafted in small batches, and our Finesse of Fortune pieces are hand-finished. As with any handcrafted product, you may notice slight natural variations in color, scent, or finish between units - this is normal and not a defect.
Always burn candles on a heat-resistant surface, away from drafts, flammable objects, children, and pets, and never leave a burning candle unattended. Please follow the specific care instructions included with your product.
Our skincare products are formulated to be gentle and suitable for most skin types. As reactions can vary from person to person, we recommend reviewing the ingredient list and performing a patch test before regular use, especially if you have sensitive skin or allergies.
Because our products are handcrafted or hand-finished, there may be minor natural variations in color, scent throw, design, or finish compared to the product photos, and actual color may also vary slightly depending on your screen display. This is a normal characteristic of handmade products and is not considered a defect.
Finesse of Fortune pieces are crafted using premium base materials with gold or silver plating. Plating specifications describe the plating applied and not solid precious-metal content, unless expressly stated otherwise on the product page. Weight, plating thickness, and finish are subject to normal manufacturing tolerances. A Certificate of Authenticity is included with eligible products.
Yes, our idols are designed to be suitable for home temples, daily worship, and devotional spaces, and also make popular gifts for housewarmings, weddings, and festive occasions.
Yes. Many of our products come in gift-ready packaging, and we offer corporate gifting and bulk order solutions for weddings, festivals, and special occasions. Please contact us to discuss customized requirements, lead times, and payment terms - bulk and corporate orders are agreed individually and are non-cancellable once confirmed, unless otherwise agreed in writing.
You must be at least 18 years old, or be using this website under the supervision of a parent or legal guardian who agrees to our Terms & Conditions on your behalf.
Full payment is required at checkout through our listed payment gateways (currently PayU, PhonePe, and Easebuzz). All payments are processed securely by these third-party gateways - we do not receive or store your full card, UPI PIN, or net-banking credentials on our own servers.
Yes, we currently ship across India through trusted, insured courier partners. Estimated timelines:
These timelines are estimates and may vary due to your location, courier network delays, or circumstances beyond our control. See our Shipping Policy for full details.
Once your order is dispatched, we'll share tracking details (courier name and AWB/tracking number) by email and/or SMS, and you can also view live status from your account order history.
If a shipment is undeliverable due to an incorrect address, repeated failed delivery attempts, or refusal to accept delivery, it may be returned to us. In that case, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as per our Refund Policy, less any non-refundable shipping costs already incurred.
Cancellation windows differ by product line:
To cancel, contact our support team immediately with your order number. See our Cancellation Policy for full details.
Bulk or corporate gifting orders are non-cancellable once confirmed, unless otherwise agreed in writing at the time of order.
We accept returns only in specific cases - if an item arrives damaged or defective, or you received the wrong product - reported within 48 hours of delivery, with clear photos or an unboxing video and your order number. We're unable to accept returns for change of mind (e.g. wrong fragrance or size chosen) once an order has been dispatched, except where required by applicable law. See our Return Policy for full details.
Consumable or hygiene products (like candles and soaps) that have been opened or used, customized or made-to-order items once production has begun, and corporate/bulk orders cannot be returned, unless the item is defective.
Contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos or an unboxing video. Our team typically reviews requests within 24-48 hours and will share return instructions if approved.
Return shipping is paid by you, unless the return is due to an error on our part (you received the wrong item, or it arrived damaged or defective) - in that case, we cover the return shipping cost or arrange a pickup.
Once your return is received and verified (or once a refund is approved without a physical return, e.g. for a cancelled order), we initiate the refund to your original payment method within 5-7 business days. The exact time for the amount to reflect in your account depends on your bank or payment provider. Shipping charges are non-refundable unless the return is due to our error.
We collect information such as your name, contact and address details, order history, and technical information (like IP address and browser type) to process and deliver your orders, provide customer support, prevent fraud, and meet our legal obligations. See our Privacy Policy for the full list of what we collect and how it's used.
We do not sell your personal information. We share it only where necessary to run our business - with payment gateway providers, courier and logistics partners, service providers who help us operate the website, and law enforcement or regulators where required by law.
You can request to access, correct, or delete your personal information, or withdraw consent to marketing communications, at any time by contacting us using the details below. We will respond within a reasonable time and in line with applicable law.
You can reach our customer support team at:
For grievances regarding our Terms, Privacy Policy, or e-commerce practices, our designated Grievance Officer (Prathyush) can be reached at the same contact details.
If you have any questions that aren't covered here, feel free to reach out to us using the contact details above - we're always happy to help.
