Shipping Policy

1 Order Processing

• Orders are processed after payment is confirmed by our payment gateway (PayU, PhonePe, or Easebuzz).
• Orders placed on weekends or public holidays are processed on the next business day.
• Custom, made-to-order, or bulk/corporate gifting orders may require additional processing time, which will be communicated at the time of order confirmation.

2 Delivery Area & Partners

• We currently ship across India through our courier and logistics partners.
• All shipments are handled by trusted, insured courier partners for your protection.
• Delivery timelines are estimates and may vary based on your location, weather, courier network delays, or other circumstances beyond our control.

3 Tracking

Once your order is dispatched, you will receive tracking details (courier name and AWB/tracking number) by email and/or SMS, and can also view live status from your account order history.

4 Delivery, Risk & Signature

• Risk of loss and title to the products pass to you upon delivery to the shipping address you provided.
• A signature may be required upon delivery for select high-value orders.
• Please ensure your delivery address and contact number are accurate; we are not responsible for delays or misdelivery caused by incorrect address information.

5 Undelivered / Returned-to-Origin Shipments

If a shipment is undeliverable due to an incorrect address, repeated failed delivery attempts, or refusal to accept delivery, it may be returned to us. In such cases, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as per our Refund Policy, less any non-refundable shipping costs already incurred.

6 Shipping Charges & Free Shipping

Applicable shipping charges (if any) are shown at checkout before you complete payment. Free shipping may be available on select orders or during promotional offers, as indicated on the website.

7 Corporate Gifting & Bulk Orders

Customized orders are available for corporate gifting, weddings, and special occasions across both our product lines. Lead times, payment terms, and delivery schedules for bulk orders are agreed individually — please contact us to discuss your requirements.

8 Fragrance on Flame & Foam on Flora

• Orders are processed within 1-3 business days after payment confirmation.
• Standard delivery: 3-7 business days depending on your location; remote/rural areas may take up to 10 business days.
• Express or same-day delivery may be available in select locations at additional charges.

9 Finesse of Fortune

• Orders are processed within 3-5 business days after payment confirmation; customized or made-to-order pieces may take longer, and you will be informed of the expected timeline.
• Standard delivery: 5-10 business days depending on your location and the level of customization.
• A Certificate of Authenticity is included with eligible products.

10 Customer Support

For any shipping-related queries, reach us at:

• Order & Shipping Queries: +91 79977 11107
• Customer Support: +91 99938 11107
• Email: fragranceonflame1@gmail.com
• Location: Guntur, Andhra Pradesh, India
• Support Hours: Monday - Saturday, 10 AM to 7 PM IST