Return Policy

1 What Can Be Returned

We want you to be happy with your order. Because many of our products are handcrafted, consumable, or made-to-order, we accept returns only in the following cases:

• The product arrived damaged or defective.
• You received the wrong product.
• A manufacturing defect becomes apparent shortly after delivery.

We are unfortunately unable to accept returns for reasons of personal preference (e.g. change of mind, ordered the wrong fragrance/size) once an order has been dispatched, except where required by applicable law.

2 Return Window

You must report an issue and request a return within 48 hours of delivery. Requests made after this window may not be accepted, except where a manufacturing defect could not reasonably have been noticed any sooner.

3 Condition Requirements

• Items must be unused, unworn, and returned in their original condition and packaging.
• Finesse of Fortune (jewelry): must include the original packaging and any Certificate of Authenticity provided with the order.
• Fragrance on Flame & Foam on Flora (candles, soaps): being consumable/hygiene products, these must be unused and unopened in their original packaging to be eligible - they cannot be resold once used.

4 Items That Cannot Be Returned

• Consumable or hygiene products that have been opened or used.
• Customized, engraved, or made-to-order items once production has begun, unless the item is defective.
• Corporate or bulk orders, unless the products are defective.

5 How to Initiate a Return

• Contact us within 48 hours of delivery (see Section 8) with your order number, a description of the issue, and supporting photos or an unboxing video.
• Our team will review your request, typically within 24-48 hours, and let you know whether it is approved.
• If approved, we will share return instructions. Please return the product in its original packaging using the method we specify, so the return can be tracked and verified.

6 Return Shipping Costs

Return shipping is paid by you, unless the return is due to an error on our part (you received the wrong item, or it arrived damaged or defective) - in that case, we cover the return shipping cost or arrange a pickup.

7 What Happens After We Receive Your Return

Once your returned item reaches us, our team inspects and verifies it against the condition requirements above. If everything checks out, we initiate your refund per the timeline in our Refund Policy (typically 5-7 business days to your original payment method). If you would prefer a replacement instead of a refund, let us know when you report the issue - replacements are subject to product availability.

8 Contact Information

For any queries regarding returns, please contact us at:

• Customer Support: +91 99938 11107
• Order & Shipping Queries: +91 79977 11107
• Email: fragranceonflame1@gmail.com
• Location: Guntur, Andhra Pradesh, India
• Support Hours: Monday - Saturday, 10 AM to 7 PM IST