Refund Policy

1 When You Can Request a Refund or Return

We want you to be happy with your order. Because many of our products are handcrafted, consumable, or made-to-order, returns and refunds are accepted only in the following cases:

• The product arrived damaged or defective.
• You received the wrong product.
• A manufacturing defect becomes apparent shortly after delivery.

We are unfortunately unable to accept returns for reasons of personal preference (e.g. change of mind, ordered the wrong fragrance/size) once an order has been dispatched, except where required by applicable law.

2 Fragrance on Flame & Foam on Flora

• Because candles, soaps, and similar consumable/hygiene products cannot be resold once used, they must be unused and in their original packaging to be eligible for return.
• Report a damaged, defective, or incorrect item within 48 hours of delivery, with clear photos of the product and packaging.
• Customized or made-to-order items are non-refundable unless they arrive defective.

3 Finesse of Fortune

• Report a damaged, defective, or incorrect item within 48 hours of delivery, with an unboxing video and clear photos - this helps us verify and approve your request quickly.
• Products must be returned in their original condition, packaging, and with any Certificate of Authenticity provided.
• Custom-made, engraved, or made-to-order jewelry is non-refundable once production has begun, except where the item is defective.
• Corporate/bulk orders are non-refundable unless the products are defective.

4 How to Request a Return or Refund

• Contact us within 48 hours of delivery (see Section 8) with your order number, a description of the issue, and supporting photos or an unboxing video.
• Our team will review your request, typically within 24-48 hours, and let you know whether it is approved.
• If approved, we will share return instructions. Please return the product in its original packaging using the method we specify.

5 Refund Timeline & Method

• Once your return is received and verified (or once a refund is approved without a physical return, e.g. for a cancelled or undelivered order), we initiate the refund and email you a confirmation.
• Refunds are credited to your original payment method (the card, UPI ID, or bank account used at checkout) via our payment gateway (PayU, PhonePe, or Easebuzz) within 5-7 business days of initiation.
• Once initiated on our end, the exact time for the amount to reflect in your account depends on your bank or payment provider, and can occasionally take a little longer during banking delays outside our control.
• Shipping charges are non-refundable, unless the return is due to an error on our part (wrong/damaged/defective item).

6 Replacement Instead of Refund

If you would prefer a replacement rather than a refund, let us know when you report the issue. Replacement requests are subject to product availability. If approved, a replacement item will typically be delivered within 10-15 business days.

7 Order Cancellations

If you cancel an order before it is processed/enters production (see our Cancellation Policy for the applicable window), any amount already paid is refunded per the timeline in Section 5 above.

8 Contact Information

For any queries regarding returns or refunds, please contact us at:

• Customer Support: +91 99938 11107
• Order & Shipping Queries: +91 79977 11107
• Email: fragranceonflame1@gmail.com
• Location: Guntur, Andhra Pradesh, India
• Support Hours: Monday - Saturday, 10 AM to 7 PM IST